MEDIA & RESOURCES

Ideas, conversations and resources that move people forward.

Explore Ana’s core topics, thought leadership and media pathways around leadership, Customer Experience, business transformation and personal growth.

Leadership.
Experience.
Transformation.
01

Leadership & Change

How leaders communicate during uncertainty, activate ownership and create sustainable transformation across teams and organizations.

02

Customer Experience

Why Customer Experience is a cultural and strategic responsibility — not a department, script or isolated service initiative.

03

Personal Transformation

Identity, emotional maturity, purpose and intentional action for people ready to move beyond inertia and into meaningful growth.

RESOURCE HUB

Go deeper with Ana’s work.

Use these pathways to explore Ana’s thinking across long-form content, conversations and video.

A

Articles & Insights

Written perspectives on leadership, Customer Experience, transformation, identity and movement.

Explore the Blog
P

Podcasts & Conversations

Long-form conversations and interview-style content exploring leadership, business and personal transformation.

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V

Videos

Selected talks, teachings and video content designed to bring strategic insight into practical movement.

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MEDIA PROFILE

A global executive perspective with a human-centered point of view.

Ana brings the perspective of an international corporate executive, Customer Experience specialist, speaker and author. Her media conversations connect strategic business realities with leadership, culture and human behavior.

Current Role Director, Customer Engagement & Services Strategy for HID Global at ASSA ABLOY.
Core Expertise Customer Experience, services strategy, customer engagement, leadership and transformation.
Global Perspective More than 20 years of experience across Brazil, Europe and the United States.
Available Formats Interviews, podcasts, speaking engagements, panels and strategic conversations.
PROFESSIONAL NETWORK

Follow Ana on LinkedIn.

Connect with Ana’s professional perspective on leadership, Customer Experience, business transformation and executive growth.

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DAILY CONNECTION

Follow Ana on Instagram.

Explore Ana’s content, reflections and behind-the-scenes perspective across leadership, faith and personal transformation.

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MEDIA & INTERVIEWS

Looking for a meaningful conversation?

For podcast invitations, interviews, panels or media opportunities, start a conversation with Ana’s team.