Ana arrived in the U.S. from Brazil in 2013 to find language barriers and resistance in her work and personal life. Resilience and re-invention defined her path to overcoming these challenges as she began to recognize and embrace her unique leadership style and find her purpose. Harnessing the power of transformational leadership, she began to excel in the arena of Customer Experience and Business Transformation, creating unprecedented service cultures for her employers and garnering invitations for high-profile engagements within Fortune 500 companies.
Now, with over 20 years of experience leading complex business transformation initiatives, workshops, and mentoring teams, she consistently delivers results in a dynamic, technical, and highly competitive global market. Her experience as a business leader in the areas of Supply Chain (Logistics, Procurement, Quality Assurance), and Customer Experience Strategy helps her embrace the challenges and opportunities of pursuing transformational leadership at every level, in every department. Throughout her career, she has learned to embrace challenges with a personal commitment to excellence and as an agent of transformation.
This drove her to create Ignite Business in 2022, focusing on business transformation as well as customer and employee experiences using the methodology of connecting Purpose to Profitability. She has led Transformational Leadership and Customer Experience workshops for over 3,000 people from C-suite leaders and managers to technicians, engineers, sales, and IT teams. In 2023, she launched a faith-based mentorship program for women in business called "Ignite Women," which is rapidly expanding to other countries.
Residing in sunny Palm Beach, Florida, with her energetic Chihuahua, Lilly, Ana enjoys exploring the beaches and reviewing local eateries for the best culinary experiences. She has traveled to more than 15 different countries and counting. Ana is an avid reader of Harvard Business Magazine, leadership books, and she seeks to apply Biblical principles to business without an overtly religious approach. She personally believes the Bible contains wisdom for a fulfilled and successful professional and personal life.
TIMELINE
2005
Moved from Brazil to Switzerland to work as Implementation Manager, leading the first electronic procurement solutions in Europe.
2008
Headed back to Brazil to graduate from Business School of Sao Paulo in an intensive MBA.
2010
Promoted to Head of Supply Chain Quality for Latin America, Schindler to become the first female leader in the Schindler globe.
2013
Moved to the US to continue her journey in Directing Supply Chain Quality.
2015
Transitioned to Customer Experience Management, Schindler, overseeing 26 offices.
2019
Earned her MBA from Fairleigh Dickinson University, NJ.
2020
Earned a certification in Customer Experience from the University of Irvine, CA.
2022
Promoted to Sr. Manager of Customer Experience at Johnson & Johnson and launched Ignite Business.
2024
Moved to Florida to serve as Director, Customer Engagement for HID Global at ASSA ABLOY.
On Stage
Interactive & Energetic
Inspiring & Passionate
Activational & Results-Driven
Thought-provoking
Challenges the Status-Quo
Beyond the Stage
dining & enjoying food experiences
chihuahua mix
countries and counting
Career
20+ Years of Corporate Experience
Business Transformation & Customer
Experience Strategist
Fortune 500 Business Leader
10+ Years of Supply Chain and
Operations Expertise
Author of digital book, “Get Out of
Inertia & Make Your Dreams Come True”
Speaker & Trainer for Transformational
Leadership, Customer Experience, and
Employee Engagement events