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Business & Strategy
MBA-level business education supporting decision-making, leadership and strategic thinking.
EXPERIENCE & CREDENTIALS
A career built across leadership, Customer Experience and transformation.
Ana F. Cavagnoli, MBA, brings more than 20 years of international corporate experience shaped across Brazil, Europe and the United States. Her career connects Customer Experience, service strategy, customer engagement, leadership and organizational transformation.
MBA
Executive education supporting a career built in strategy, leadership and transformation.
20+ Years
International corporate experience across multiple markets and organizational environments.
Customer Experience
Specialist in Customer Experience, customer engagement and services strategy.
Global Leadership
Professional experience shaped across Brazil, Switzerland and the United States.
CURRENT ROLE
Director, Customer Engagement & Services Strategy
HID Global at ASSA ABLOY
In her current role, Ana works at the intersection of customer engagement, services strategy and business impact — bringing together experience, leadership and execution.
CORE EXPERTISE
Where customer strategy and leadership meet.
Customer Experience
Experience strategy, customer engagement and customer-centered culture.
Services Strategy
Service decisions connected to value creation, experience and sustainable performance.
Leadership & Transformation
Communication, ownership and activation during periods of growth and change.
Cross-Cultural Leadership
Experience working across different markets, cultures and organizational realities.
CAREER JOURNEY
An international trajectory shaped by movement, responsibility and growth.
INTERNATIONAL BEGINNING
From Brazil to Switzerland
Ana began an international professional journey in Europe, adapting to a new culture and corporate environment — an experience that would later influence her leadership approach.
CUSTOMER & BUSINESS EXPERIENCE
Building expertise in service, operations and leadership
Her career expanded through roles involving customer-facing strategy, operations, people leadership and business performance.
UNITED STATES
A new chapter in Customer Experience
After moving to the United States, Ana continued developing her work in Customer Experience, customer engagement and organizational leadership.
LEADERSHIP & TRANSFORMATION
Expanding from execution into strategic leadership
Her responsibilities evolved into broader leadership, transformation and experience strategy work across teams and organizations.
CURRENT
Director, Customer Engagement & Services Strategy
Today, Ana serves HID Global at ASSA ABLOY while also bringing her experience to speaking, leadership development and transformation initiatives.
PROFESSIONAL DEVELOPMENT
Experience reinforced by continuous learning.
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Customer Experience
Specialized development in Customer Experience, customer engagement and service-centered transformation.
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Leadership & Human Development
Ongoing development through leadership programs, facilitation, coaching and practical executive experience.
BRING EXPERIENCE INTO THE ROOM
Strategy becomes more powerful when it is backed by lived experience.
Explore Ana’s speaking work or start a conversation about leadership, Customer Experience or transformation in your organization.
START A CONVERSATION
How can Ana help you?
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