With Ana’s 20 years of experience working in large corporations, driving cultural change, and increasing employee engagement, you will experience a unique and engaging workshop with real-life & practical examples and ready-to-use templates.
Awareness is nothing without the HOW: Participants leave each workshop with practical templates and the activation to get moving toward action!
“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”
- Alvin Toffler (Futurist)
Workshop Topics:
Empowering Excellence: Business Leadership & Transformation
Activating the Customer Experience: Gain the Strategic Advantage
Cultivating a Growth Mindset: Employee Personal Development
Journey of Personal Transformation: Employee Engagement
All workshops will include tailored content to meet your business and industry needs.
Book Ana for your Workshop today!
Empowering Excellence: A Business Leadership
& Transformation Workshop
Generate Revenue Growth by transforming your business through activating a
people-centric approach. Business Transformation is key for companies to achieve their full potential - boosting overall performance and growing revenue through a better customer experience.
Most companies fail to successfully implement new initiatives – this workshop will equip you to go beyond learning the concept to creating a blueprint for implementing lasting change in your business.
What is a people-centric approach? How does it drive results?
Level-Up Your Leadership: Become a Transformational Leader.
Shift from transactional to transformational leadership.
Learn and apply the cornerstones of transformational leadership.
Golden rules to achieve success.
Move to Action: Become a Transformational Business.
Continuous Improvement Approach
Recognizing the changes in human behavior that drives business results.
Learning how the Employee Experience drives Customer Experience.
Practical tips for creating a people-centric organization
“We are what we repeatedly do. Excellence, then, is not an act but a habit.”
- Ana F. Cavagnoli.
Activating Your Customer Experience:
Gain the Strategic Advantage
The Why? What? & How? of Activating your Customer Experience to increase loyalty & revenue
Customer Experience is a strategic advantage.
Why is the Customer Experience important?
Understand the 5 Disruptions to Customer Experience and how to overcome them.
Embrace the CX Strategic Formula that leads to increased profitability.
What are the Key Components?
Strategic Differences between Customer Service, Customer Satisfaction and Customer Experience.
Golden Rules of Customer Experience.
Impact of Detractors & how to perform a Root Cause Analysis.
How can you develop your Action Plan to bring your business to the next level?
Explore Industry examples
Implement a tailored action plan for YOUR company needs
“The culture of Customer Experience involves sacrificing our ego on behalf of a bigger purpose. It is a daily decision to evolve.” - Ana Flavia
Cultivating a Growth Mindset:
An Employee Personal Growth Workshop
Learn to master your own emotions - when you increase your Emotional Intelligence, your quality of life and work are both elevated. Companies with an emotionally intelligent workforce drive strategic changes and are more profitable.
- Discover the difference between a growth mindset and fixed mindset.
- Understand where you are and how to develop a growth mindset.
- Learn about the competitive edge of becoming more emotionally intelligent.
- Emerge with the tools you need for continuous growth and improvement - to bring your life to the next level of success.
Journey of Personal Transformation:
An Employee Engagement Workshop
Increase your employee engagement and reduce stress from organizational changes.
Are you seeing low employee satisfaction scores?
Are you navigating corporate changes and need support to manage employee well-being?
Then this workshop is perfect for your company!
Mindset Changes → Behavior Changes → Improved Relationships →
Reach your Goals → Framework for Continuous Growth & Multiplication