01
Clarity
Understand the purpose, direction and meaning behind change. Leaders and teams move better when they know why it matters.
TRANSFORMATIONAL LEADERSHIP • CUSTOMER EXPERIENCE
Lead transformation.
Activate people.
Create lasting impact.
Ana Flávia Cavagnoli helps leaders, teams and organizations move beyond resistance, disconnected execution and short-term results. Through leadership strategy, Customer Experience and human-centered transformation, she equips people to lead change with clarity, purpose and measurable impact.
CURRENT ROLE
Director, Customer Engagement & Services Strategy
HID Global at ASSA ABLOY
20+Years of international corporate experience
GlobalProfessional experience across Brazil, Europe and the United States
CXCustomer Experience specialist and services strategist
Multi-formatKeynotes, workshops, coaching and strategic advisory
HOW ANA WORKS
Transformation is not a presentation.
It is a movement.
Sustainable change happens when leaders communicate a clear direction, people understand their role and teams feel equipped to move forward together. Ana’s work connects strategic clarity, human activation and consistent execution.
02
Activation
Move people from insight into aligned action through communication, ownership and practical frameworks that create momentum.
03
Sustainability
Build behaviors, accountability and leadership practices that continue long after the event, workshop or engagement ends.
THREE PATHWAYS
Different challenges.
One commitment to transformation.
SPEAKING
Inspire the room.
Extend the impact.
Strategic keynotes and interactive experiences designed to move audiences beyond temporary motivation into practical action.
Explore Speaking →CORPORATE
Lead change with people at the center.
Leadership development, business coaching and Customer Experience solutions for organizations navigating growth, complexity and transformation.
Explore Corporate →PERSONAL GROWTH
Move beyond inertia and into purpose.
Faith-informed personal transformation for women ready to strengthen identity, emotional maturity and intentional action.
Explore Personal Growth →CUSTOMER EXPERIENCE
Experience becomes strategic when culture supports it.
Customer Experience is not a department, a script or a satisfaction score. It is the result of leadership decisions, service strategy, employee understanding and shared ownership across the organization.
Customer EngagementStrengthen relationships by connecting strategy, communication and value.
Services StrategyBuild service decisions around the experience the organization intends to sustain.
Experience CultureHelp teams understand that Customer Experience is a shared organizational responsibility.
PROFESSIONAL EXPERIENCE
Experience shaped across global organizations and multicultural environments.
HID Global
ASSA ABLOY
Schindler
Johnson & Johnson
CUNA Mutual Group
“Transformational leadership is not optional. It is a strategic advantage.”
ANA FLÁVIA CAVAGNOLISTART A CONVERSATION
How can Ana help you?
Share a few details about what you are looking for. Your information will be sent directly to Ana’s team.